Understand Deal Types and Statuses

Understand Deal Types and Statuses

Two settings strongly affect how a deal behaves:

• whether the deal accepts offers
• what lifecycle status the deal is currently in

Deal Action Types

Deals That Accept Offers

If Accept offers is set to yes:

• customers can enter their own price
• the deal behaves like an auction-style offer flow
• if the deal has an auction end date, customers can submit or update their offer until that date passes
• when the auction period ends, the highest valid offer wins
• if two offers have the same amount, the earliest one wins

Direct-Buy Deals

If Accept offers is set to no:

• customers do not enter a custom amount
• the action button becomes Buy at the offered price
• the purchase must use the listed deal price
• the first valid purchase closes the deal automatically

Deal Statuses

Active

• visible in the public browsing experience
• available for customer actions if the timing also allows it

Disabled

• not open for normal customer activity
• used when a seller cancels or disables a deal

Closed

• the deal has finished
• a winning customer and approved price may be shown to sellers

Archive

• the deal is stored for record-keeping and no longer active

Why a Customer Action May Be Blocked

A customer may be unable to submit an offer or buy directly when:

• the user is not signed in as a customer
• the deal is no longer active
• the auction deadline has passed
• the deal was already closed by another action